Job description:

• Handling technical requests from ASCs via Web, phone, e-mail
• Technical issues solving
• Preparing training materials and conducting training sessions for ASCs
• Reporting and issue escalating to vendor’s HQ
• Field quality monitoring
• Warehouse support (spare parts incoming inspection, inventory etc)
• Service BOM handling (preparing spare parts list for order etc)
• Communicating with Quality, MFG departments on quality issues
• Support for Legal (consumers’ claims and technical expert examinations handling)
• Communicating with call-center

Requirements:

• Higher education (specialized secondary) in the field of telecommunications or electronics
• Experience in mobile phones, tablets repair (in ASC) – at least 3 years
• Capable of working with measuring equipment (oscilloscope, multimeter, GSM-tester), soldering equipment (soldering iron, thermo-fan, soldering station)
• Capable of working with technical documentation (incl. electrical circuit diagrams, time and frequency diagrams)
• English - not less than pre-intermediate, written and spoken
• Basic skills in working with Microsoft Office programs

Company provides:

• Competitive salary.
• Partial meals compensation monthly.
• Shuttle buses from metro stations: Mezhdunarodnaia, Kupchino, Moskovskaya, Park Pobedy
• Great experience in an international production company.
• Possibility for professional growth and development.

Job description:

• Interaction with Authorized Service Centers (ASC)
• Maintenance of high quality and quantitative indices in work of ASC when requested by consumers (Evaluation of customer loyalty based on repair results - NPS)
• Maintenance of service contracts with ASC
• Documentation flow control for actualization/ deauthorization process
• Workshop information and contact details actualization (database)
• Search of potential partners for authorization
• Benchmarking and Audit of ASC
• Quality control of work of ASC (KPI measure, penalties, monitoring, control).
• Control of observance of service rules and regulations
• Network scorecards creation, analysis, result reporting
• Complain and incident management related with workshops and consumer
• Timely processing of claims from dealers according to the existing contract
• Timely providing answers to claims of consumers according to legislative norms
• Interactive training for workshops about service processes
• Monthly / weekly reports preparation with CC Operation Manager instructions
• Interaction with responsible department members (planning, purchasing, warehouse, technical support, vendor management, call center, etc.)

Requirements:

• Higher education
• Experience in similar position – at least 3 years
• Legislative and normative regulations describing legal regulation of the relations in the field of consumer rights protection
• Ethics of business communication
• Excellent communication skills
• English - not less than pre-intermediate, written and spoken
• Specialization and features of consumer care service activity

Company provides:

• Competitive salary.
• Partial meals compensation monthly.
• Shuttle buses from metro stations: Mezhdunarodnaia, Kupchino, Moskovskaya, Park Pobedy
• Great experience in an international production company.
• Possibility for professional growth and development.

Position responsibilities:

• Participates in the preparation and drafting of the weekly plan shipments of transportation, orders by the Company
• Timely places orders for transportation by carriers nominated by the Company in accordance with the instructions of CS SCM Manager
• Cooperation with logistics service providers for spare parts delivery to authorizes service centers
• Cooperation with logistics service providers for spare parts delivery from authorizes service centers to TPV CIS and refurbishment centers
• Assist authorized service centres as well as local business partners with problem solving related to logistic
• Manual courier call in out of the IT system
• Logistic waybills preparation on logistic service provider on its WEB site
• Export documents preparation for international shipments
• Coordination of LLC “TPV CIS” warehouse and customs brokers activity in regard to import and export shipments
• Daily logistic registers preparation for logistic service provider
• Supervision on return package logistic flow
• Control and tracking of all material shipments
• Shipment tracking, prepare reports of the shipping results. Updating daily shipping schedule
• Interaction with responsible department members (planning, purchasing, warehouse, technical support, network management, call centre) to ensure proper filing of cover documents for cargo receipt or shipment
• Provide recommendations on work process with suppliers and other departments of LLC “TPV CIS”
• Commercial and shipping documents check
• Modification of shipment schedule in the system
• Logistic related announcement for service centres on TPV CIS service department WEB site preparation and publishing
• Standard operation procedures related to logistic for authorized service centres preparation
• Creation and maintenance master data in 1C system of authorized service centres and logistic companies
• Judge complaints about damaged material during transportation from authorized service centre
• Creation and submission complaints to logistic service provider or insurance company
• Deployment and maintenance logistic tariffs in 1C system
• Monthly/weekly reports preparation with CC SCM Manager instructions

Requirements:

• Higher education
• Experience in similar position – at least 3 years
• Knowledge of legislative and normative regulations of internal Russian and international cargo transportation and basic legislative principles of customs processing.
• Regulations on weight payment, forms of material stimulation.
• Regulations and specifications of internal cargo transportation within Russia.
• Regulations and specifications of cargo transportation in the countries of the Customs Union.
• Knowledge of regulations and specifications of international cargo transportation management.
• Basic regulations and features of warehouse processing.
• Common rules of interaction with suppliers for import & export realization, rules of interaction with warehouse for temporary cargo storage.
• Rules of internal Russian and international transport document execution.
• Incoterms 2010.
• English language skills including knowledge of professional transport logistics and purchasing terminology.

Company provides:

• Competitive salary.
• Partial meals compensation monthly.
• Shuttle buses from metro stations: Mezhdunarodnaia, Kupchino, Moskovskaya, Park Pobedy
• Great experience in an international production company.
• Possibility for professional growth and development.

Position responsibilities:

• Material inventory level control in 1C ERP system in order to guarantee material availability for authorized service centers
• Timely initial, replenishment and end of life orders release and estimated date of arrival control
• Material availability check at supplier side
• Timely purchase order release to domestic and international suppliers
• Complaint creation for defective material to the supplier
• Proper material delivery method selection taken under consideration pipeline lead time, customer orders satisfaction and cost effectiveness
• Monitor material turnover at in house warehouse
• Monthly/weekly reports preparation in accordance with CC SCM Manager instructions
• Repair priority setup for material refurbishment centers in accordance with customer needs
• Cooperate with domestic suppliers and logistic department for timely material shipment preparation
• Verification of planning factors based on repair/claim statistics from refurbishment and repair centers
• Support authorized service centers with urgent material availability requests
• Support authorized service centers with master data for new material creation requests
• Inbound invoices upload and maintenance in 1C system
• Inventory control at refurbishment and authorized service centers side as well as in house warehouse
• Verify warranty condition of the material and claim to business partners
• Support call center with claim approval or rejection due to lack of material availability
• Communicate and support in house warehouse staff with material movement and other inventory related issues
• Communicate with technical support department for timely bill of material creation as well as material technical issues clarification
• Support financial department during monthly closure
• Supervision on NSE processes
• Participate in IT systems development

Requirements:

• Higher education.
• Experience in similar position – at least 2 years.
• Office - Excel - Pivot table, v-lookups, basic formulas, specifically.
• MRP/ERP knowledge.
• Knowledge of Supply Chain Management.
• Bachelor’s degree technical or business related preferred.
• Knowledge of applicable laws and regulations related to purchasing.
• English language skills including knowledge of professional transport logistics and purchasing terminology.

Company provides:

• Competitive salary.
• Partial meals compensation monthly.
• Shuttle buses from metro stations: Mezhdunarodnaia, Kupchino, Moskovskaya, Park Pobedy
• Great experience in an international production company.
• Possibility for professional growth and development.