Vacancies | TPV Eng
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Vacancies
We need
Technical Support Engineer

Job description:

  • Handling technical requests from ASCs via Web, phone, e-mail
  • Technical issues solving
  • Preparing training materials and conducting training sessions for ASCs
  • Reporting and issue escalating to vendor’s HQ
  • Field quality monitoring
  • Warehouse support (spare parts incoming inspection, inventory etc)
  • Service BOM handling (preparing spare parts list for order etc)
  • Communicating with Quality, MFG departments on quality issues
  • Support for Legal (consumers’ claims and technical expert examinations handling)
  • Communicating with call-center

Requirements:

  • Higher education (specialized secondary) in the field of telecommunications or electronics
  • Experience in mobile phones, tablets repair (in ASC) – at least 3 years
  • Capable of working with measuring equipment (oscilloscope, multimeter, GSM-tester), soldering equipment (soldering iron, thermo-fan, soldering station)
  • Capable of working with technical documentation (incl. electrical circuit diagrams, time and frequency diagrams)
  • English - not less than pre-intermediate, written and spoken
  • Basic skills in working with Microsoft Office programs

Company provides:

  • Competitive salary.
  • Partial meals compensation monthly.
  • Shuttle buses from metro stations: Mezhdunarodnaia, Kupchino, Moskovskaya, Park Pobedy
  • Great experience in an international production company.
  • Possibility for professional growth and development.
Service Network Specialist

Job description:

  • Interaction with Authorized Service Centers (ASC)
  • Maintenance of high quality and quantitative indices in work of ASC when requested by consumers (Evaluation of customer loyalty based on repair results - NPS)
  • Maintenance of service contracts with ASC
  • Documentation flow control for actualization/ deauthorization process
  • Workshop information and contact details actualization (database)
  • Search of potential partners for authorization
  • Benchmarking and Audit of ASC
  • Quality control of work of ASC (KPI measure, penalties, monitoring, control).
  • Control of observance of service rules and regulations
  • Network scorecards creation, analysis, result reporting
  • Complain and incident management related with workshops and consumer
  • Timely processing of claims from dealers according to the existing contract
  • Timely providing answers to claims of consumers according to legislative norms
  • Interactive training for workshops about service processes
  • Monthly / weekly reports preparation with CC Operation Manager instructions
  • Interaction with responsible department members (planning, purchasing, warehouse, technical support, vendor management, call center, etc.)

Requirements:

  • Higher education
  • Experience in similar position – at least 3 years
  • Legislative and normative regulations describing legal regulation of the relations in the field of consumer rights protection
  • Ethics of business communication
  • Excellent communication skills
  • English - not less than pre-intermediate, written and spoken
  • Specialization and features of consumer care service activity

Company provides:

  • Competitive salary.
  • Partial meals compensation monthly.
  • Shuttle buses from metro stations: Mezhdunarodnaia, Kupchino, Moskovskaya, Park Pobedy
  • Great experience in an international production company.
  • Possibility for professional growth and development.
Logistics specialist

Position responsibilities:

  • Participates in the preparation and drafting of the weekly plan shipments of transportation, orders by the Company
  • Timely places orders for transportation by carriers nominated by the Company in accordance with the instructions of CS SCM Manager
  • Cooperation with logistics service providers for spare parts delivery to authorizes service centers
  • Cooperation with logistics service providers for spare parts delivery from authorizes service centers to TPV CIS and refurbishment centers
  • Assist authorized service centres as well as local business partners with problem solving related to logistic
  • Manual courier call in out of the IT system
  • Logistic waybills preparation on logistic service provider on its WEB site
  • Export documents preparation for international shipments
  • Coordination of LLC “TPV CIS” warehouse and customs brokers activity in regard to import and export shipments
  • Daily logistic registers preparation for logistic service provider
  • Supervision on return package logistic flow
  • Control and tracking of all material shipments
  • Shipment tracking, prepare reports of the shipping results. Updating daily shipping schedule
  • Interaction with responsible department members (planning, purchasing, warehouse, technical support, network management, call centre) to ensure proper filing of cover documents for cargo receipt or shipment
  • Provide recommendations on work process with suppliers and other departments of LLC “TPV CIS”
  • Commercial and shipping documents check
  • Modification of shipment schedule in the system
  • Logistic related announcement for service centres on TPV CIS service department WEB site preparation and publishing
  • Standard operation procedures related to logistic for authorized service centres preparation
  • Creation and maintenance master data in 1C system of authorized service centres and logistic companies
  • Judge complaints about damaged material during transportation from authorized service centre
  • Creation and submission complaints to logistic service provider or insurance company
  • Deployment and maintenance logistic tariffs in 1C system
  • Monthly/weekly reports preparation with CC SCM Manager instructions

Requirements:

  • Higher education
  • Experience in similar position – at least 3 years
  • Knowledge of legislative and normative regulations of internal Russian and international cargo transportation and basic legislative principles of customs processing.
  • Regulations on weight payment, forms of material stimulation.
  • Regulations and specifications of internal cargo transportation within Russia.
  • Regulations and specifications of cargo transportation in the countries of the Customs Union.
  • Knowledge of regulations and specifications of international cargo transportation management.
  • Basic regulations and features of warehouse processing.
  • Common rules of interaction with suppliers for import & export realization, rules of interaction with warehouse for temporary cargo storage.
  • Rules of internal Russian and international transport document execution.
  • Incoterms 2010.
  • English language skills including knowledge of professional transport logistics and purchasing terminology.

Company provides:

  • Competitive salary.
  • Partial meals compensation monthly.
  • Shuttle buses from metro stations: Mezhdunarodnaia, Kupchino, Moskovskaya, Park Pobedy
  • Great experience in an international production company.
  • Possibility for professional growth and development.
Planning and Purchasing specialist

Position responsibilities:

  • Material inventory level control in 1C ERP system in order to guarantee material availability for authorized service centers
  • Timely initial, replenishment and end of life orders release and estimated date of arrival control
  • Material availability check at supplier side
  • Timely purchase order release to domestic and international suppliers
  • Complaint creation for defective material to the supplier
  • Proper material delivery method selection taken under consideration pipeline lead time, customer orders satisfaction and cost effectiveness
  • Monitor material turnover at in house warehouse
  • Monthly/weekly reports preparation in accordance with CC SCM Manager instructions
  • Repair priority setup for material refurbishment centers in accordance with customer needs
  • Cooperate with domestic suppliers and logistic department for timely material shipment preparation
  • Verification of planning factors based on repair/claim statistics from refurbishment and repair centers
  • Support authorized service centers with urgent material availability requests
  • Support authorized service centers with master data for new material creation requests
  • Inbound invoices upload and maintenance in 1C system
  • Inventory control at refurbishment and authorized service centers side as well as in house warehouse
  • Verify warranty condition of the material and claim to business partners
  • Support call center with claim approval or rejection due to lack of material availability
  • Communicate and support in house warehouse staff with material movement and other inventory related issues
  • Communicate with technical support department for timely bill of material creation as well as material technical issues clarification
  • Support financial department during monthly closure
  • Supervision on NSE processes
  • Participate in IT systems development

Requirements:

  • Higher education.
  • Experience in similar position – at least 2 years.
  • Office - Excel - Pivot table, v-lookups, basic formulas, specifically.
  • MRP/ERP knowledge.
  • Knowledge of Supply Chain Management.
  • Bachelor’s degree technical or business related preferred.
  • Knowledge of applicable laws and regulations related to purchasing.
  • English language skills including knowledge of professional transport logistics and purchasing terminology.

Company provides:

  • Competitive salary.
  • Partial meals compensation monthly.
  • Shuttle buses from metro stations: Mezhdunarodnaia, Kupchino, Moskovskaya, Park Pobedy
  • Great experience in an international production company.
  • Possibility for professional growth and development.

Careers TPV CIS

Being a team we are accountable for the results and focus on closing gaps. We feel responsibility beyond our own role and task assignments. We strive for improvement in everything we do. We are innovative in all aspects of our work. We remember that behind company success there are always people. Our aim is to provide opportunity to achieve personal goals while working for the company targets.

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